Privacy Policy

Introduction

EGL Stores ("we," "our," or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services.

This policy is compliant with the Nigeria Data Protection Regulation (NDPR) 2019, the Nigeria Data Protection Act (NDPA) 2023, and international standards including the EU General Data Protection Regulation (GDPR) where applicable.

Information We Collect

Virtu-Fix Repair Services

When you submit a Virtu-Fix repair request, we may collect:

• Device type, brand, model, and issue description
• Photos or files you upload to help diagnose the problem
• Pickup or drop-off preferences and delivery address
• Contact details to send quotes, status updates, and completion notices

Repair data is used only to fulfil your service request, improve our repair workflow, and meet legal record-keeping requirements.

How We Use Your Information

We use your personal information for the following purposes:

• Process and fulfill your orders
• Send order confirmations and shipping notifications
• Provide customer support and respond to inquiries
• Improve our products, services, and user experience
• Send marketing communications (with your consent)
• Prevent fraud and ensure security
• Comply with legal obligations

Data Sharing and Disclosure

We may share your information with:

• Payment Processors: Flutterwave and other PCI-compliant providers to process card and transfer payments securely
• Shipping Partners: To deliver your orders
• Service Providers: To provide essential services (e.g., email marketing, analytics)
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI DSS compliant providers
• Access controls and authentication systems
• Regular security assessments and updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Rights

Under the NDPR, NDPA, and GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

To exercise these rights, please contact us at store@egl.ng

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless required by law to retain it longer. Specific retention periods include:

• Order data: 7 years (as required by Nigerian tax law)
• Account data: Until account deletion
• Marketing communications: Until you unsubscribe

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place to protect your data in accordance with NDPR requirements and international standards.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.